Build Your Own Now. All in all, your hardware support resume should showcase your … It Support Engineer Resume Examples. Identified opportunities to upsell product and services. How to write an information technology resume that will land you more interviews. NUIX, Relativity and Intella) is a plus, Fast learner and demonstrated ability to work independently, Good English communication, both oral and written, Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services, Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions, Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions), Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware, Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel, Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock, Provides technical assistance to responding field service personnel, A minimum of four years of relevant technical experience operating, installing, or maintaining computer networks, including hardware, A Bachelor’s Degree from an accredited institute in an area applicable to this position (e.g., information technology, information systems, computer science, computer engineering), Experience operating, installing, or maintaining Department of Defense Intelligence Information System (DODIIS) enterprise services, Joint Worldwide Intelligence Communications System (JWICS), or other interagency/cross-organizational enterprise capabilities, Experience operating, installing, or maintaining information technology (IT) equipment and networks for Department of Defense (DoD) or Intelligence Community (IC) customers, You have in-depth knowledge about the hardware products, You have basic knowledge about the customer’s workflows, You have good language skills: English, preference for additional local/regional language, Collaborate with Hardware Engineering teams to problem-solve critical production issues, Deep Dive Root Cause Analysis (RCA) on complex hardware issues from the field, Identify manufacturing and sustaining design needs on New Product Developments (NPD) before release to production, Drive the development of service tooling (Mechanical, Electrical and Software) for FC maintenance cage, Define audit requirements and procedures for AR Certified Service Technicians, Has the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership, Ability and willingness to provide after-hours customer service in a call rotation, Minimum BS/MS in a technical field preferred or equivalent experience, Ability to perform crisis management, develop process, FMEA and control plans, Demonstrated ability and/or experience in a customer support role within a technology company with a large installed product base, Experience with training and technical documentation a plus, Problem solving, Lean, and strong interpersonal skills, Demonstrated ability to work collaboratively within a team, Willingness and ability to travel domestically and internationally 50%, Desire to learn intricate system operations in order to root cause difficult technical problems, Experience in providing coaching session to clients, Experience in dealing with clients on site and on the phone, Experience in blackberry, iPhones and iPads devices installation and configuration, Ability to disconnect, relocate and reconnect various IT Equipment. Effectively identifying problems using advanced troubleshooting skills. For a work profile such as that of a hardware support, the resume should contain information that should help you stand out from the crowd. Has a Bachelor’s Degree in Computer Information Systems and 8 years of … I have over 3 years in technical and customer support … Maintained composure and patience in face of difficult customer situations. The technical support job-hunting scene is similar to other fields in that making smart decisions can make the process much easier. Technical Support: data entry, dispatch, upselling. In many cases, the individual will need to work from process instructions, engineering specifications, and guidelines that are in preliminary form requiring a high degree of interpretation and judgment, Assisting field personnel in determining methods or actions to remedy malfunctions, Prior experience using test equipment and diagnostic software, including, but not limited to, test programs, oscilloscopes, signal generators, and specialized test apparatus is a plus, Excellent verbal and written skills. Technical Support Specialist/Systems Analyst Resume. In your entry-level Tech Support resume, include experiences that show you can deal with customers. Assisted in process refinement to improve customer service and support. IT Support Engineers provide on-site and remote support for multiple software products. Hardware Designer Resume Samples and examples of curated bullet points for your resume to help you get an interview. (e.g., case notes, defect reports, knowledge base articles, etc. This IT resume guide will show you: Great IT resume examples better than 9 out of 10 other resumes. Configured, tested, and repaired hardware for all SystemX, iDataplex, and BladeCenter product lines. INFORMATION TECHNOLOGY PROFESSIONAL. Developed documentation for common processes for both support staff and end-users. No need to think about design details. Please provide a type of job or location to search! Minimum of 1 year experience in supporting, maintaining and repairing electronic devices? It’s actually very simple. Must be able to communicate at a level appropriate to the audience, Experience using the ServiceNow platform preferred but not required, Prepares for a secure equipment disposal by organizing the equipment to be disposed of and completing the required documentation, Must have good verbal and written communication skills, Communicate with the Store Systems Support and Computer Operations/Helpdesk departments to provide support for store hardware and network components, Experience with Microsoft Configuration Manager or various image deployment tools will be helpful, Experience in working in warranty/field return center or electronics repair role would be a strong benefit, Oversees the team installations and assists where and when needed with day-to-day functions, Maintains records and audits of equipment, spacing, and spare parts inventories, Provides recommendations to management for supply reorder, Helps ensure proper installation practices and procedures are met adequately and consistently by using best practices, Completes more technical aspects of break/fix process and recommends solutions, Helps coordinate changes, schedules, and monitors repairs while working with Business Lines to find an adequate time for replacement, Bachelor's degree or equivalent work experience, OR, At least 5 years experience with installing, relocating, and maintaining computing hardware, such as servers, network gear and storage equipment, Bachelors in electrical/electronic engineering or equivalent experience, Experience with Electronic Systems, System Maintenance and Debug Methodology, Experience with high speed serial data technology and systems, Skilled in technical communication, analytical problem solving skill, working in team environments, Experience working directly with customers, Ability to work in remote customer locations while communicating with multi-disciplinary teams, Willing to travel to customers locations both regional and national, Configure and install hardware and peripheral components such as printers, monitors, keyboards, battery backups, Troubleshoot basic network related issues, Ability to work with hand tools and test sets, Experience with installing, maintaining, and repairing voice data and wireless communication systems, Ability to maintain telecommunications equipment, HS diploma or GED and 4 years of experience with hardware support, AA or AS degree and 2 years of experience with hardware support, or BA or BS degree, DoD 8570 Compliance Level 2 Certification, Willingness to handle high volumes of Tier 1 and Tier 2 calls, but also the ability to work with team of software engineers for more in-depth troubleshooting, Application & Hardware troubleshooting using support tools such as log/text file parsing, Event Viewer and Remote Desktop Solutions (LogMeIn, TeamViewer, etc), Candidate should have good communication, problem solving skills and have a hands-on, "get it done" attitude, As a front lines communicator to the customer base, the selected candidate will have the willingness and personality to be a company marketer, Prior customer service and call center experience, Experience with Intuit Quickbooks or other, 2+ years experience with Windows operating systems and applications, 2+ years experience with network troubleshooting, Experience with one or scripting languages and XML, Clear and effective written and verbal English communications skills, Ensure that HUB tasks are handled during active shift, Provides verbal or written translations when customer requires language support, Resolves assigned Service Requests related to our Internet portals, Monitors queues to respond to incorrectly routed or unassigned customer requests, Takes ownership and coordinates resolution of customer’s service requests, Maintain knowledge of current Oracle business flows, Operate in line with Customer Service HUB business processes and procedures, Can address issues among multiple parties within the organization, Excellent verbal and written skills in Hebrew as well in English, Knowledge of any software products (database, application) would be considered an advantage, Proven experience in support business is not necessary but would be considered an advantage, Providing technical product support to level one (1) engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment and computer systems primarily via online support tools and/or telephone, Resolving escalated incidents within a defined timeframe using standard processes and managing a queue of bugs, cases, and projects, Reporting design, reliability, and maintenance problems or bugs to Cray Engineering, Software development teams, or third party vendors, Participating in customer installations and training, Developing, demonstrating and maintaining technical skills including troubleshooting, data analysis, code debugging, test scenario creation and testing, B.S. 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